Question 1

What is included in a standard house cleaning?

Accepted Answer

Every visit covers kitchens, bathrooms, bedrooms, and living spaces: dusting, vacuuming, mopping, surface sanitizing, glass and mirrors, and trash removal. Anything beyond that — inside the oven, interior windows, laundry — can be added when you book.

Question 2

Do I need to be home during the service?

Accepted Answer

Not at all. Most clients provide a door code or key instruction when booking. Our teams are background-checked, insured, and trained to work in unoccupied homes.

Question 3

How is pricing calculated?

Accepted Answer

Pricing is based on home size, service type, and any extras you select. You'll see an estimate before you confirm, and the final total is never higher than your quote unless you add services on the day.

Question 4

What products do you use?

Accepted Answer

We use low-fragrance, family- and pet-safe products by default. If you prefer fragrance-free, all-natural, or your own supplies, just note it on your booking.

Question 5

What is your cancellation policy?

Accepted Answer

Reschedule or cancel free of charge up to 24 hours before your appointment. Inside 24 hours, a small fee helps cover the team's reserved time.

Question 6

Are you insured and bonded?

Accepted Answer

Yes. Polish Pro Cleaning is fully insured and bonded, and every cleaner passes a background check and hands-on training before entering a client home.

Question 7

How soon can you come?

Accepted Answer

Most areas have availability within 48 hours, and recurring clients get priority slots. Same-week deep cleans are usually possible.

Questions, answered

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